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EcoViva Policies


Here at EcoViva, we want you to be satisfied with the quality and performance of all the products we offer, and we search hard and long for high quality items.

Furthermore, we guarantee all our products to be free of defects, and to live up to packaging claims.

Damaged or Defective Items

Please e-mail us immediately (within 48 hours) if you receive a damaged or defective item. If you have a damaged package, please keep all your shipping materials for 2 weeks in case the carrier needs to check them.

If you are ever not satisfied with one of our products, please e-mail us within 30 days of receipt of your order. We will either resolve your problem or give you a Return Authorization # to use to send the product back for an exchange or a refund. We suggest that you insure your returns as EcoViva is not responsible for items that are lost or damaged in transit from you back to us.

Please note, shipping charges are not refundable, however, EcoViva will pay for shipping of replacement item(s), if applicable.

Austin Air

Restocking Fee:   $25 plus $40 shipping fee if you received free shipping of the unit to you.
                           ($25 plus $25 shipping fee on the Junior models)

Shipping Rates

Although many companies add arbitrary shipping and handling charges to your online order, we have chosen to simply pass on our shipping costs to you, as closely as we can.  When we send you an invoice, you will know exactly how much your shipping costs will be before you decide if you want to order.  Some items have free shipping.

Sales Tax

Sales tax will be added to your order if you live in Utah.


We currently only ship orders to the continental USA.

Errors and Omissions

Although here at EcoViva, we take much pride in doing things right the first time, we occasionally make mistakes. In cases of errors or omissions, we reserve the right to ship the correct product, and/or correct our pricing errors. We will, of course notify you before shipping if this happens.

Privacy Policy

See our Privacy Policy Page

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FDA Disclaimer:

None of the statements on this website have been evaluated by the Food & Drug Administration (FDA).  They are not intended to diagnose, treat, cure or prevent any disease or medical condition.  Furthermore, none of the statements on this website should be construed as making claims about curing diseases or dispensing medical advice.

Please consult a physician or another health care provider before trying any nutritional supplement, making changes in your diet, or doing new exercises, especially if you are pregnant or have any pre-existing medical conditions or injuries.

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